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Collaboration Process
- Initiating Contact
The client contacts Silver Partner through available communication channels (phone, email, contact form on the website) to express interest in purchasing a machine, e.g., a tablet press. - Consultation and Needs Analysis
A Silver Partner specialist conducts a detailed conversation with the client to understand the specifics of their needs, technical requirements, and expectations regarding the machine’s functionality. - Preparation of the Offer
Based on the information collected, Silver Partner prepares a tailor-made offer, which may include the machine’s technical specification, pricing conditions, available financing options (e.g., leasing), and the estimated time of realization. - Negotiations and Finalization of the Agreement
The client and Silver Partner conduct any negotiations regarding the terms of the offer. Upon reaching an agreement, the parties sign a contract that specifies the details of the cooperation, including delivery terms, payment conditions, and service. - Production or Delivery of the Machine
Depending on the type and specifications of the machine, Silver Partner begins the production process or organizes the delivery of the machine from the manufacturer. The company ensures constant communication with the client about progress and any changes in the schedule. - Installation and Training
Upon delivery of the machine, the Silver Partner technical team carries out its installation, configuration, and startup tests at the usage site. Additionally, the client’s personnel receive training on operation, maintenance, and basic service procedures. - Service and Post-Sale Support
Silver Partner offers comprehensive post-sale support, including warranty and post-warranty service, access to spare parts, and technical assistance. The client can expect a quick response to any questions or problems related to the machine’s operation.
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